Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and present here the full, authoritative terms and operational rules governing use of our services. This document explains who can play, how accounts are opened and verified, deposit and withdrawal rules, bonus terms, fair play, and how we handle disputes. Please read all sections carefully. By creating or using an account with The Pokies 114 you confirm that you accept these terms in full.

1. Operator details and scope

The Pokies 114 operates as an online gaming and betting operator. Our registered company number is 3-102-841524 and our registered address is 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. We began providing services in 2021 and operate under regulatory oversight. We maintain industry standard software and auditing arrangements intended to deliver a secure and competitive gaming experience.

We are committed to continuous improvement of our platform and to operating within the applicable regulatory frameworks. Where relevant jurisdictions require it, we have measures in place to verify identity, age and residency and to comply with responsible gambling and anti-money laundering obligations.

2. Acceptance of these rules

These rules constitute a binding agreement between you (the player) and The Pokies 114 (the operator). You accept these terms by registering an account or using our services. If you do not accept any part of these terms you should stop using our platform immediately.

3. Who may use The Pokies 114

Access to The Pokies 114 is restricted to individuals who meet the following minimum requirements. We tested these controls across devices and geographies to ensure accuracy when checking compliance.

• You must be of legal gambling age in your place of residence. It is your responsibility to verify the legal age applicable to you.
• You must be located in a country or geographic region where online gambling offered by The Pokies 114 is permitted by local law.
• Your account must be registered in your legal name and with correct personal details. Fraudulent, incomplete or false information is prohibited.
• You must not be subject to any self-exclusion, or be included on a third-party exclusion list, nor have been previously barred from using our services for policy or legal reasons.

4. Account registration and verification (KYC)

We require all players to register an account in order to use our services. During registration and at any time afterwards we may request documents and information to verify age, address, identity and payment methods. Our experience shows that prompt and correct documentation speeds up withdrawals and reduces delays.

1. During registration you will be asked to provide basic personal information including full name, date of birth, contact details and country of residence.
2. We may require supporting documentation such as government-issued photo ID, proof of address (utility bill or bank statement), and documentation relating to the payment method used.
3. Failure to provide requested documentation may result in account suspension and withholding of funds until verification is complete.

5. Account security and single-account rules

We take account security seriously. In our tests we monitor for suspicious patterns that indicate account sharing, account takeover, or multiple-account abuse. The rules below are enforced to ensure fairness and regulatory compliance.

• Only one account is permitted per player unless we explicitly approve additional accounts in writing.
• Only one account per payment card number is permitted. Multiple accounts funded with the same payment card may be suspended and winnings cancelled.
• You must keep your login credentials confidential and notify support immediately of any unauthorised access.

6. Responsible gambling

We are committed to safer gambling. Our platform contains tools and procedures designed to help players manage their activity. From our testing, players benefit from active limits and clear access to support resources.

1. Players may set deposit, staking and loss limits via their account controls or with assistance from customer support.
2. Self-exclusion and cooldown options are available. Requests for exclusion are processed promptly.
3. If we detect problematic gambling behaviour we may intervene by imposing limits, suspending accounts, or referring players to support services.

7. Deposits

Deposits enable you to fund gameplay and participate in promotions. Based on our operational tests, the following deposit rules apply:

1. Funds will appear in your account within a reasonable time after confirmation from your financial provider or payment service.
2. You may only deposit using payment methods in your name unless otherwise agreed with support.
3. We may impose minimum and maximum deposit limits depending on the payment method. Please consult your account payment options for live limits.
4. We may request additional documentation to validate a deposit and the source of funds in line with anti-money laundering requirements.

8. Withdrawals

Withdrawals are processed subject to verification, balance status and compliance with wagering requirements. We tested typical withdrawal scenarios to ensure clarity on timelines and checks.

1. Withdrawal requests are processed as quickly as reasonably possible. Processing time depends on verification status and payment provider timelines.
2. We reserve the right to withhold payments pending completion of identity or transaction checks.
3. If a withdrawal is returned by a financial institution, we will contact you to arrange an alternative method.
4. We may require you to wager deposited funds a minimum number of times before making a withdrawal. The standard wagering requirements are shown below.
5. We do not charge withdrawal fees, however your financial institution may apply fees or conversion charges.

9. Bonuses, promotions and wagering rules

Bonuses and promotions are a valuable part of play but require careful rules to prevent abuse. From our tests, strict but fair bonus rules protect players and the integrity of our platform.

1. Bonuses are subject to specific terms. When you claim a promotion you accept the promotional terms in addition to these rules.
2. Only one bonus may be active per account unless stated otherwise in the promotion terms.
3. Bonus funds often carry wagering requirements. Using strategies designed to exploit bonus mechanics or wagering multipliers with no genuine risk may constitute abuse and lead to cancellation of the bonus and winnings.
4. Playing excluded or restricted games with bonus funds may void the bonus and related winnings.
5. We reserve the right to void bonuses or withhold winnings where we suspect manipulation, fraud, multiple-account abuse, or where a player has breached promotional terms.

10. Prohibited conduct and game manipulation

To ensure fairness, we prohibit attempts to manipulate games, systems or bonus mechanics. In our monitoring and testing we apply automated and manual reviews to detect such behaviour.

• Use of bots, scripts, programmed devices or any automated means to place wagers or interact with games is forbidden.
• Collusion between players intended to secure an unfair advantage is prohibited.
• Abuse of bonuses through multiple accounts or fraudulent activity will result in cancellation of winnings and account suspension.
• Attempting to exploit a game malfunction or software defect to obtain funds or advantage is not permitted. Players who identify such issues should stop play and contact support immediately.

11. Game fairness, RNG and audit

We operate games that use certified random number generators and widely accepted math models. Our independent audits and supplier certifications ensure that game outcomes meet industry fairness standards. Our testing confirms that return-to-player (RTP) rates align with published figures across representative gameplay.

12. Game malfunctions and error handling

On rare occasions software or network issues may affect gameplay. Our procedures for handling malfunctions are designed to protect players and preserve fair outcomes.

1. If a game malfunctions, all affected plays, bets or spins may be voided and balances adjusted at our discretion.
2. We will investigate incidents in cooperation with software providers and our technical teams. Refunds, reinstatement of wagers or other remedies may be applied based on the investigation.
3. Players must not attempt to take advantage of obvious malfunctions. Doing so may lead to forfeiture of winnings and account suspension.

13. Limits, holds and suspicious activity

We may place holds on accounts or transactions when we detect suspicious activity, unusual patterns or when checks are pending. In our experience, temporary holds are often resolved quickly once documentation is provided.

• We may freeze an account while verifying identity, source of funds or disputed transactions.
• We may limit maximum stakes or deposit amounts for security, regulatory compliance or risk management.
• Where necessary we will retain funds while enquiries are ongoing. Criminal or civil proceedings may be initiated in instances of proven fraud.

14. Currency, conversion, and interest

Our platform supports multiple currencies. We do not offer banking services and player balances do not accrue interest. Currency conversion may occur when interacting with payment providers; conversion rates and fees are determined by your financial institution.

15. Taxes and player responsibility

Players are responsible for any taxes or reporting obligations applicable in their jurisdiction arising from winnings. We provide documentation of transactions on request to assist with personal tax reporting where permitted by law.

16. Breaches, suspension and account termination

If you breach these rules, or if we suspect fraudulent behaviour, we may take the following actions depending on the severity and evidence:

1. Suspend or close the account and prevent further access.
2. Withhold or reverse funds while an investigation is undertaken.
3. Cancel winnings derived from abuse, manipulation, fraud or breach of promotional terms.
4. Cooperate with regulatory or law enforcement authorities and commence civil or criminal proceedings as appropriate.

17. Chargebacks and disputed transactions

We treat chargebacks seriously. If a chargeback is initiated for a settled transaction, we may treat the transaction as disputed, withhold account funds and suspend activity pending resolution. If we determine a chargeback is unjustified or fraudulent, we will seek recovery of funds and may close the account.

18. Data protection and privacy

We collect and process personal data to provide our services, comply with legal obligations and to fight fraud and money laundering. We employ industry standard security measures. Our privacy policy explains retention periods, rights to access and correction, and how to contact us about data protection questions.

19. Jurisdiction and governing law

These terms are governed by the laws and regulatory framework applicable to The Pokies 114. Your use of our platform may also be subject to the law of your country of residence. You agree to comply with all applicable laws and to cooperate with lawful requests from regulators and authorities.

20. Changes to these terms

We reserve the right to change these rules from time to time. Material changes will be communicated through the platform or by email. Continued use of The Pokies 114 after changes indicates acceptance of the updated terms. We test our change notifications to ensure players are informed in a timely manner.

21. Dispute resolution and contact

If you have questions or disputes about these rules or about your account, please contact our customer support team. We aim to resolve issues quickly and fairly. If a dispute cannot be resolved directly, it may be referred to the appropriate regulatory or mediation body as determined by the terms and applicable regulation.

22. Practical guidance — tips from our tests

Based on our internal testing and real-world support cases, we offer the following practical tips to avoid delays and protect your experience on The Pokies 114.

• Complete identity verification early. Verified accounts experience faster withdrawals and fewer holds.
• Use payment methods in your name and keep records of transaction receipts to resolve queries faster.
• Read bonus terms carefully. Understand wagering multipliers and excluded games before claiming promotions.
• Set personal deposit and stake limits if you want to control spending. These tools are effective when used proactively.
• If you spot a potential software bug, stop play and contact support immediately rather than trying to exploit the issue.

23. Summary of key obligations

In summary, by using The Pokies 114 you agree to the following core obligations:

1. Provide accurate personal details and cooperate with verification requests.
2. Ensure you are legally allowed to play where you are located.
3. Use a single personal account unless expressly permitted otherwise.
4. Abide by promotional and wagering requirements and do not attempt to manipulate outcomes or bonuses.
5. Comply with requests for documentation and cooperate with investigation of suspicious activity.

24. Appendix — Example scenarios and outcomes

We include a few tested scenarios and how they are typically handled so players understand the practical application of these rules.

• Scenario A: Unverified account requests withdrawal. Outcome: Withdrawal placed on hold until ID and proof of address are submitted. Once verified, payment processed within standard timelines.
• Scenario B: Player uses two accounts funded with the same card. Outcome: Accounts suspended, winnings voided, funds withheld pending investigation, and permanent closure if abuse proven.
• Scenario C: Game glitch awards an unusually large win. Outcome: Investigation conducted with supplier. If glitch found, winnings may be voided; if system error not at player’s behest, remedial action may be applied at operator discretion.

25. Final notes and how to get help

Our customer support team is available to help with verification, payment queries, or any other concerns related to these rules. We endeavour to respond promptly and transparently. When contacting support, provide account details and relevant documentation to speed up resolution.

Thank you for choosing The Pokies 114. We are committed to fair, secure and enjoyable gaming. Please play responsibly and reach out to our team if you need assistance.

Last updated

These rules were last reviewed and updated following our internal compliance check. We may update this page periodically — please check back regularly for the latest information.